Privacy Policy

Last updated: October 15, 2026

Rotten Doll (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, contact us, or subscribe to our marketing communications. Rotten Doll is based in Hamilton, Ontario, Canada.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and contact information

  • Name

  • Email address

  • Billing and shipping address

  • Telephone number, if provided

Order and transaction information

  • Products purchased and order details

  • Customization requests, design preferences, and communications about your order

  • Payment status, transaction references, and relevant billing information

  • Payments are processed through third-party payment providers, including Squarespace-supported payment services and PayPal. We do not intentionally store full payment card numbers or security codes on our own systems.

Communications and marketing information

  • Messages you send us

  • Your newsletter subscription status and preferences

  • Your responses to promotional emails, where applicable

Website and technical information

Our website platform and any analytics or tracking tools we use may collect information such as your IP address, browser type, device information, pages visited, referring website, and interactions with our website. The information collected depends on the tools enabled and your privacy settings.

2. How We Use Your Information

We do not use personal information for purposes unrelated to its collection without appropriate consent or another lawful basis

We may use personal information to:

  • Process and fulfil orders, including custom creations

  • Arrange shipping, delivery, and order notifications

  • Process payments, refunds, and customer service requests

  • Communicate about orders, questions, and complaints

  • Send newsletters, promotions, and product announcements when you have provided the required consent

  • Operate, maintain, secure, and improve our website

  • Understand website traffic and customer interactions if analytics tools are enabled

  • Prevent fraud, comply with legal obligations, and protect our legitimate business interests

3. Marketing Emails

If you subscribe to Rotten Doll’s mailing list, we may send you promotional emails about new products, launches, announcements, and offers. You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us directly. We may continue to send necessary transactional messages, such as order confirmations and shipping updates, even if you unsubscribe from promotional emails. We aim to comply with Canada’s applicable anti-spam requirements.

4. How We Share Information

We do not sell your personal information. We may share relevant information with service providers when necessary to operate our business, including:

Squarespace: Website hosting, online storefront, checkout, and related services.

PayPal: Payment processing and related transaction services when you choose PayPal.

Shipping and delivery providers: To deliver your order.

Email and marketing providers: To send newsletters or order-related communications.

Analytics providers: If enabled, to help us understand website usage and performance.

Professional advisers or authorities: Where reasonably necessary to comply with applicable law, protect rights, or address fraud or security concerns. These providers may process information under their own privacy policies and service terms. Some information may be processed or stored outside Ontario or Canada, subject to applicable laws.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, measure performance, and understand visitor activity. We are still confirming which analytics and tracking features are enabled on our website. This section will be updated to identify relevant tools and explain any applicable choices once our configuration is confirmed. You may be able to control cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required, we will seek consent for non-essential cookies or tracking.

6. How We Protect Information

We take reasonable administrative, technical, and organizational steps to protect personal information against loss, unauthorized access, misuse, disclosure, or alteration. No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining appropriate business and tax records, resolving disputes, and meeting legal obligations. When information is no longer needed, we take reasonable steps to delete it or securely dispose of it, subject to applicable retention requirements and legitimate business needs.

8. Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to request access to personal information we hold about you, request corrections, withdraw consent where processing is based on consent, or ask questions about how your information is handled.You may also unsubscribe from promotional emails at any time. To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

9. Children’s Privacy

Our website is not intentionally directed at children, and we do not knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information inappropriately, please contact us so we can review the situation.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not operate. Please review their privacy policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers, or legal obligations. The revised version will be posted on this page with an updated revision date.

12. Contact Us

For privacy questions, access requests, or concerns, contact:

Rotten Doll

Hamilton, Ontario, Canada

Email: info@rottendolls.com

Please include “Privacy Request” in your subject line so we can direct your message appropriately.